Shipping and Returns

This policy sets out details of delivery and returns for your online purchases. If you require clarification or have any questions please contact us at sales@repairlogic.com.au.

Delivery

All deliveries are made 8.30am to 5.00pm Monday to Friday by Repair Logic’s chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

• 3–5 working days for delivery to a capital city in any State;
• 7–14 working days for delivery to most large regional towns; and
• 7–14 working days for delivery to other remote locations.

During peak periods (Easter or Xmas), the delivery may take up to 14 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary. We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Acceptance of delivery

Deliveries must be signed for and anyone at the delivery address who receives the products shall be presumed by Repair Logic to be authorised to receive the products. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Australia Post will leave you a card and you will need to collect your delivery from the closest Post Office.

Delivery Problems

If your delivery has not arrived, please contact us at sales@repairlogic.com.au

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us at sales@repairlogic.com.au with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.